At BravoBek, we prioritize customer satisfaction and aim to provide the best digital products for your baking needs. Please review our refund and returns policy below to ensure clarity and confidence in your purchase.
Digital Product Policy
Since our products are digital downloads, they are not eligible for returns. However, we understand that issues may arise and are committed to resolving them promptly.
Refund Eligibility
Refunds are only available under the following conditions:
- Technical Issues: If you are unable to download or access the product due to a technical error, and we are unable to resolve it.
- Incorrect Product: If the product you received does not match your purchase.
- Defective File: If the file is corrupted or incomplete and cannot be replaced.
Refund Request Process
To request a refund:
- Contact us within 14 days of purchase.
- Include your order details (order number, product name, and date of purchase).
- Provide a brief description of the issue with screenshots or supporting evidence if possible.
Our team will review your request and respond within 2-3 business days.
Non-Refundable Scenarios
- Change of mind after purchase.
- Failure to understand the product description before purchase.
- Claims made beyond 14 days of purchase.
Contact Us
If you have any questions or concerns about our refund and returns policy, feel free to reach out. We’re here to help and ensure your experience with BravoBek is nothing short of excellent.
Thank you for choosing BravoBek!